The Human Element

While many HR teams adopt AI tools, the real value comes from adapting their operating models, roles, metrics, and governance to fully integrate agentic AI into how HR work gets done.

Most HR teams are adopting AI tools, but almost none are restructuring for them. With only ~2% of HR job postings requiring AI skills, organizations are about to face a structural gap: AI is transforming workflows faster than HR is evolving. This piece explores how HR roles, org charts, and operating models must be rebuilt for a future where humans and AI agents work side by side.

The market leans too heavily into prompt engineering. Other skills are necessary for successfully working alongside/supervising AI agents: Cognitive skills, social/managerial skills, system thinking, etc. Recent studies back this up: OECD found that AI exposure increases demand for management, business process, and social skills.

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Right at Home CHRO Dana Rutland shares how AI accelerates recruiting, matching, and mobile-first HR while keeping human judgment central to frontline care.

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How Agentic AI is Redefining HR Efficiency

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