Instant, Personal HR Support. No Desk Required.
Manufacturing, retail, healthcare, logistics—your frontline workforce deserves fast, white-glove HR support. Harper is the solution.
The Frontline Workforce Challenge
- No desk, laptop, or computer access
- Around-the-clock shifts with 9–5 HR
- Diverse language support needed
- High turnover, constant onboarding
- Differentiated policies by location, union status, job status, and more
- “HR will get back to you during business hours”
- “Check the intranet or portal” but need personalized support
- “Get support from our call center”
- Information and documentation posted in English
- Policy navigation is complex and time-consuming, slowing down pace
Harper is Your AI HR Generalist
24/7, 365 support that matches shift schedules:Night shift questions answered right away,weekend requests processed in real-time — no waiting until Monday morning. Harper knows each employee and the relevant context to support them.
- Ask questions in any language
- Get responses in their language
- Policy documents summarized accessibly
- Native mobile app
- Harper responds instantly from shared email inboxes
- Accessible in Slack and Teams
- Easy-to-understand explanations
- Step-by-step guidance
- Automatically fill out forms with AI
Frontline Use Cases
"How do I request vacation time?"
"What happens if I work overtime?"
"I need next Tuesday off for a doctor's appointment"
Top HR Product of the Year
2026
"My manager asked me to work off-clock."
"I saw someone take product without scanning."
"My shift lead won't let me log overtime."
"When do I get paid?"
"How do I check my pay stub?"
"Is dental covered for my kids?"
"How do I sign up for the 401k?"
"What do I do if I get hurt at work?”
"Where do I report a safety hazard?”
"I'm having a baby—what benefits do I get?"
"My mom is sick. Can I take time off?"
"I'm moving. How do I update my address?"
Agentic AI Drives Game-Changing Efficiency and Delivers Quantifiable Savings for HR & IT
Meet the new HR operating model powered by agentic AI. Never spend your energy on things that should be Tier 0 ever again. The repetitive administrative work that bogs your team down gets done like magic with Wisq.
Instant, Accurate, and Consistent Wisq enables your HR team to be everywhere at once, providing rapid and reliable employee service 24/7/365. Harper’s average response time measured in just seconds, not days.
Wisq autonomously handles up to 80% of your most routine HR requests so you can effortlessly support every member of your enterprise without increasing headcount. Your CFO will love this.
“When you're running an airline with pilots, flight attendants, and crew working around the clock across 75+ cities, traditional HR support simply doesn't scale. Harper gives our team members quick, accurate answers whether it's 2pm or 2am - without our People Services team having to staff a 24/7 operation.
That's a game-changer for a company growing as fast as we are.”
The Problem with Traditional HR Workflows
- First-response time
- Routine inquiry handling
- Policy accuracy
- Employee satisfaction
- HR capacity for strategic work
- 2-3 days
- 100% HR time
- Variable
- Baseline
- Limited
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- Seconds
- 80% automated
- 99%+ consistent
- +30% improvement
- 35+ hrs/month freed
Key Frontline Capabilities
Instant Access
- Step-by-step process guidance
- Proactive reminders and check-ins
- Personalized based on role and location
Guided Experiences
- Average response time in seconds
- 24/7/365 availability
- Global languages supported
Queue Intelligence
- Real-time visibility into all inquiries
- Priority flagging for sensitive issues
- Full conversation history for escalations
- AI risk assessments and action plans
Operational Efficiency
- 80% time reduction on HR processes
- Reallocate focus on high-value
- Consistent policy application at scale
Analytics & Insights
- Inquiry volume and trends
- Resolution rates and times
- Common questions and friction points
- Employee satisfaction signals
Governance & Compliance:
- Complete audit trails
- Policy accuracy monitoring
- Guardrails for sensitive topics
- SOC 2 Type II certified