Agentic HR Service Management

HR Service Management, Redesigned for the Agentic Era

Transform how HR serves your organization. Harper resolves 80% of employee requests autonomously while giving your team the visibility.

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Trusted by leading enterprises

What is HR 
Service Management?

HR Service Management (HRSM) encompasses how HR teams provide support, information, and services to employees across the organization. It includes:

Tier 0
Self-service (portals, knowledge bases, FAQs)
Tier 1
First-line support (answering questions, processing requests)
Tier 2
Specialist support (complex cases, escalations)
Tier 3
Expert resolution (legal, compliance, executive matters)
THE PROBLEM

Most organizations rely on legacy ITSM platforms adapted for HR or siloed tools that create fragmented employee experiences and overwhelming HR workloads.

The HRSM Challenge

Where Traditional HRSM Falls Short

For Employees
  • Self-service portals with outdated content
  • Ticket queues with long response times
  • Inconsistent answers across channels
  • No guidance on complex processes
For HR Teams
  • 70-80% of inquiries are routine questions
  • Ticket volumes that outpace team capacity
  • No time for strategic work
  • Limited visibility into service quality
For the Business
  • Poor employee experience
  • HR costs scale linearly with headcount
  • Compliance risks
  • Unable to measure HR service

Agentic HR Service Delivery

Harper transforms HRSM from a cost center to a competitive advantage.

Omnichannel Delivery

Meet employees everywhere they ask for help.

Consistency Guaranteed

Same policy-accurate answers regardless of channel.

Policy-Aware Intelligence

Harper isn't general-purpose AI adapted 
for HR—it's purpose-built.

Intelligent Triage

Knows when to respond and when not to, tagging in the right member of the team at the right moment with the right context.

Workflow Automation

Move beyond Q&A to end-to-end process automation.

Harper is Your AI HR Generalist

Not a Replacement — An Amplifier
Harper handles the routine so your expertise goes where it's needed most.

For Employees

Instant Access

  • Step-by-step process guidance
  • Proactive reminders and check-ins
  • Personalized based on role and location


Guided Experiences

  • Average response time in seconds
  • 24/7/365 availability
  • Global languages supported
For HR Teams

Queue Intelligence

  • Real-time visibility into all inquiries
  • Priority flagging for sensitive issues
  • Full conversation history for escalations
  • AI risk assessments and action plans


Operational Efficiency

  • 80% time reduction on HR processes
  • Reallocate focus on high-value work
  • Consistent policy application at scale
For HR Leaders

Analytics & Insights

  • Inquiry volume and trends
  • Resolution rates and times
  • Common questions and friction points
  • Employee satisfaction signals


Governance & Compliance:

  • Complete audit trails
  • Policy accuracy monitoring
  • Guardrails for sensitive topics
  • SOC 2 Type II certified

Measurable 
Results

Metrics
  • First-response time
  • Routine inquiry handling
  • Policy accuracy
  • Employee satisfaction
  • HR capacity for strategic work
Before Harper
  • 2-3 days
  • 100% HR time
  • Variable
  • Baseline
  • Limited
WISQ
With With Harper
  • Seconds
  • 80% automated
  • 99%+ consistent
  • +30% improvement
  • 35+ hrs/month freed

Integration Ecosystem

Harper connects to your existing systems

HCM Platforms
Workday, UKG, SAP SuccessFactors, ADP, 
Dayforce
Service Management
ServiceNow, Jira, Workday Help, Zendesk
Communication
Slack, Microsoft Teams, 
Email, Shared Inboxes
Identity & Security
Okta, Azure AD/Entra ID, SSO & SCIM
Knowledge Sources
SharePoint, Confluence, Google Drive
Demo
Harper · AI agent
9:41

Hi, I’m Harper. As your AI HR Generalist, I can help you with policy questions, benefit inquiries, workplace concerns, or anything else HR related. Just ask!

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