HR Service Management, Redesigned for the Agentic Era
Transform how HR serves your organization. Harper resolves 80% of employee requests autonomously while giving your team the visibility.
What is HR Service Management?
HR Service Management (HRSM) encompasses how HR teams provide support, information, and services to employees across the organization. It includes:
Most organizations rely on legacy ITSM platforms adapted for HR or siloed tools that create fragmented employee experiences and overwhelming HR workloads.
The HRSM Challenge
Where Traditional HRSM Falls Short
- Self-service portals with outdated content
- Ticket queues with long response times
- Inconsistent answers across channels
- No guidance on complex processes
- 70-80% of inquiries are routine questions
- Ticket volumes that outpace team capacity
- No time for strategic work
- Limited visibility into service quality
- Poor employee experience
- HR costs scale linearly with headcount
- Compliance risks
- Unable to measure HR service
Agentic HR Service Delivery
Harper transforms HRSM from a cost center to a competitive advantage.
Meet employees everywhere they ask for help.
Consistency Guaranteed
Same policy-accurate answers regardless of channel.
Harper isn't general-purpose AI adapted for HR—it's purpose-built.
Traditional chatbots turn questions into tickets. Harper hands off cases with full plans and context.
How Harper Resolves
- Understands intent through conversation
- Applies policy knowledge trained on SHRM
- Takes action
- Knows when to escalate
Move beyond Q&A to end-to-end process automation.
Harper is Your AI HR Generalist
Not a Replacement — An Amplifier
Harper handles the routine so your expertise goes where it's needed most.
Instant Access
- Step-by-step process guidance
- Proactive reminders and check-ins
- Personalized based on role and location
Guided Experiences
- Average response time in seconds
- 24/7/365 availability
- Global languages supported
Queue Intelligence
- Real-time visibility into all inquiries
- Priority flagging for sensitive issues
- Full conversation history for escalations
- AI risk assessments and action plans
Operational Efficiency
- 80% time reduction on HR processes
- Reallocate focus on high-value
- Consistent policy application at scale
Analytics & Insights
- Inquiry volume and trends
- Resolution rates and times
- Common questions and friction points
- Employee satisfaction signals
Governance & Compliance:
- Complete audit trails
- Policy accuracy monitoring
- Guardrails for sensitive topics
- SOC 2 Type II certified
Measurable Results
- First-response time
- Routine inquiry handling
- Policy accuracy
- Employee satisfaction
- HR capacity for strategic work
- 2-3 days
- 100% HR time
- Variable
- Baseline
- Limited
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- Seconds
- 80% automated
- 99%+ consistent
- +30% improvement
- 35+ hrs/month freed
Integration Ecosystem
Harper connects to your existing systems